Return & Refund Policy

Last updated: October 16, 2026

At ITEagle Europe, we aim to provide a transparent and straightforward return process. Our return conditions vary depending on the destination country of your order.

1. Return Periods and Conditions

The Netherlands

• Return period: 30 calendar days.

• Return shipping: Free of charge. ITEagle Europe will provide a prepaid return shipping label.

• Restocking fee: None (0%).

European Union (excluding the Netherlands)

• Return period: 30 calendar days.

• Return shipping: Arranged and paid for by the buyer.

• Restocking fee: None (0%).

• Special territories outside the European Economic Area (EEA) are excluded from this category and fall under our international return policy, subject to applicable consumer protection laws.

International (Outside the European Union and Excluded Territories)

• Return period: 14 calendar days.

• Return shipping: Arranged and paid for by the buyer.

• Restocking fee: 20% of the returned item's purchase price, where permitted by applicable law.

2. Start of the Return Period

The applicable return period begins on the day following delivery of the order.

If an order is shipped in multiple packages, the return period begins on the day following delivery of the final package belonging to that order.

All return periods are expressed in calendar days, including weekends and public holidays. Our voluntary return periods are not extended for weekends or public holidays, except where an extension is required by applicable law.

Return requests submitted after the applicable return period may be declined at the discretion of ITEagle Europe, unless the customer has additional rights under applicable consumer protection legislation.

3. Return Requests

Customers must notify ITEagle Europe of their intention to return an item within the applicable return period.

Return requests can be submitted by contacting support@iteagle.eu or through the return functionality available in our online store.

Once a return request has been submitted, we will provide the necessary return instructions.

For returns covered by a statutory right of withdrawal, customers must dispatch the goods within 14 calendar days after notifying us of their withdrawal. Any additional return instructions must not restrict this statutory right.

4. Return Shipping and Responsibility

For customers in the Netherlands, ITEagle Europe provides a prepaid return shipping label free of charge.

For all other destinations, customers are responsible for arranging and paying for return shipping, except where otherwise required by law.

Customers arranging their own return shipment are responsible for selecting an appropriate shipping service and ensuring that the items are properly packaged and addressed.

We strongly recommend using a tracked and insured shipping service.

If a customer arranges an uninsured or untracked return shipment and the package is lost or damaged during transit, ITEagle Europe cannot accept responsibility for that loss or damage, to the extent permitted by applicable law.

Customers should retain proof of shipment and tracking information until their return has been processed.

5. Restocking Fees

No restocking fees apply to eligible returns originating from the Netherlands or other qualifying EU destinations.

For eligible international returns, a restocking fee of 20% of the returned item's purchase price applies, except where prohibited by applicable law.

Restocking fees are not charged when the customer exercises a statutory right of withdrawal that prohibits such fees, or when a return is required due to defective, damaged, or incorrectly supplied goods.

6. Refunds

All refunds are issued to the original payment method used when placing the order.

Once a return has been received and inspected, we will process the applicable refund, including any legally required reimbursement of original delivery charges.

Where statutory withdrawal rights apply, refunds will be processed within the legally required period. We may withhold reimbursement until we have received the returned goods or the customer has supplied acceptable evidence of having sent them back, whichever occurs first.

For voluntary returns outside statutory withdrawal rights, refunds will normally be processed after receipt and inspection of the returned items.

Any applicable restocking fee will be deducted from the refund amount.

The time required for the refunded amount to appear in the customer's account may vary depending on the original payment provider.

7. Item Condition

Returned items must be adequately packaged to prevent damage during transportation.

Customers may inspect and test purchased goods to the extent necessary to establish their nature, characteristics, and functioning.

Where permitted by applicable law, ITEagle Europe reserves the right to deduct an amount reflecting any loss in value resulting from handling beyond what is necessary for such inspection.

For voluntary returns outside statutory rights, we may decline a return or reduce the refund if an item has been damaged, altered, or materially changed after delivery.

8. Defective, Damaged or Incorrect Items

If an item arrives defective, damaged, or materially different from its description, customers should contact support@iteagle.eu with their order number and a description of the issue.

Returns arising from defective goods, incorrect deliveries, or other circumstances covered by statutory consumer protection rights will be handled separately from voluntary returns.

Where legally required, ITEagle Europe will cover the necessary return shipping costs and will not charge a restocking fee.

Nothing in this policy limits or excludes any mandatory consumer rights, statutory warranties, or other protections provided under applicable law.

9. Contact Information

For return requests, refund enquiries, or additional information, please contact:

ITEagle Europe
Trading name of Handelsonderneming S.D. Broekhoven
Amersfoort, The Netherlands
Email: support@iteagle.eu
Website: https://iteagle.eu